We've collected the most asked questions to provide you with detailed information and guidance. All answers should help you make the most of your travel experience with Long haul.
Answer: Long haul is free to download and use. We aim to provide valuable trip planning tools without any upfront costs.
Keep an eye on future updates, as we continuously work on enhancing your experience with new features, some of which may offer premium content or functionalities.
Yes, Long haul allows you to share your trips including itineraries, and notes.
Whether you're planning a group trip or simply want to share your travel plans with friends and family, Long haul makes it easy to keep everyone in the loop. You can share your trips directly from the app through each trip page.
Please be mindful of your privacy and the information you choose to share, as sharing personal travel details can have privacy implications.
Answer: Yes, you have the ability to delete your Long haul account at any time through the app's settings.
Once you request to delete your account, the deletion process will automatically commence and your account will be permanently deleted within 5 days. Please note that once your account is deleted, there is no option to restore your data.
If you have made any trips public, these will be anonymized upon account deletion, meaning they will no longer be associated with your user profile but will remain accessible on Long haul without any personal identifiers.
For trips that you have shared directly with other users, please be aware that these trips will remain available to those users even after your account is deleted. This ensures that your shared travel plans do not disrupt the travel planning of others, but it also means you should consider what you share and with whom.
We encourage you to carefully consider your decision to delete your account, as this action is irreversible and results in the loss of all your data and trip information.
Answer Long haul is designed to keep you informed and organized about your upcoming travel plans. You will receive notifications at two key times:
Before a Trip
You will receive a notification before your trip begins to remind you of your upcoming travel. This ensures you're well-prepared and ready for your journey.
Before an Itinerary
You will also receive notifications before each itinerary event within your trip. This helps you stay on track with your planned activities and engagements, ensuring you make the most of your travel experience.
These notifications are part of our effort to enhance your travel planning and experience, reminding you of important timelines and activities you've scheduled.
Make sure your notifications are enabled in the app settings to take full advantage of this feature.
Answer: If you're not receiving notifications from Long haul, there could be several reasons why. Here's what you can check to troubleshoot the issue:
Notification Settings in the App
Make sure that you've opted-in for notifications within the Long haul app. You may need to adjust your preferences to ensure you're signed up for the types of notifications you wish to receive.
Device Notification Settings
Check your device's settings to ensure that notifications for Long haul are enabled. Sometimes, the device settings may override app preferences, preventing notifications from appearing.
Do Not Disturb Mode
If your device is in Do Not Disturb mode, notifications will not pop up. Ensure that this mode is not activated when you are expecting notifications.
Network Connection
A stable internet connection is required for notifications to be received. Ensure your device is connected to Wi-Fi or has a reliable cellular data connection.
App Updates
Make sure you're using the latest version of the Long haul app. Sometimes, notifications may not work properly due to bugs that are fixed in newer app versions.
Restart Your Device
Occasionally, simply restarting your device can resolve underlying issues that might be preventing notifications from coming through.
Check for System Updates
Ensure your device's operating system is up to date. Outdated software can sometimes interfere with how notifications are delivered.
If after trying these steps you're still not receiving notifications, please contact our support team for further assistance. We're here to ensure you have the best experience with Long haul and will work to resolve any issues you encounter.